MIICL Complaints procedure
In the event that you wish to make a complaint you may contact us on:
By telephone: +44 (0)20 7953 6020
Legal and Regulatory
20 Fenchurch Street
If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform here.
Alternatively, should you remain dissatisfied with the final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Telephone: +44 (0)300 123 9 123
You will find the Complaints Procedure for Markel International Insurance Company Limited here: MIICL Complaints Procedure